What are customers (clients, ...), files, workflows (processes) and tasks?
Overview
What are customers (clients, ...), files, workflows (processes) and tasks?
At the heart of your BetterCo workspace are your clients/customers and their joint processes, organized in the digital file.
A customer can have many files, a file can have many processes (workflows), a process can have many tasks.
Your customer / client
Whether you are a lawyer, a tax advisor, a fund or simply a company. With BetterCo you can centrally manage and collaborate with your customers / clients / investors / traders, no matter what you call your customer group, via our platform. Your customers can be legal entities and natural persons.
Under "Clients" you will find your list of clients.
Files and processes
A customer can have any number of files. These can be found under the first tab "Files". A file can have any number of processes. You can find the list of processes within the file by "expanding" the individual file. Here you will not only see the list of processes, but also the progress bar, the status, comments and the date of the last update.
⚠️ The same process cannot have the status "open/logged in" twice within a file. For example, you cannot start a KYC onboarding flow twice. The first KYC onboarding flow must be completed before you can start a second one. This ensures that you are always able to provide information, are MLA-compliant and maintain clean data storage.
A process consists of any number of tasks. You can either display the list of open tasks via the context menu or jump to the individual processes.
List of tasks via the context menu
List of tasks within the process
When you open the individual processes, you will find a menu bar on the left. This menu bar shows the tasks within the process: Company data, Business address, Country activities, Legal representatives, ...
Our ready-made processes
If you want to add a new process to a file, you can choose from a variety of ready-made processes.
Our process library currently contains the following processes:
File system
General concern
Traffic accident
Labor law
Document exchange
Found a limited liability company
Found a UG
Founding a GmbH & CoKG
Found AG
Founding an eGbR
Change management
Change articles of association
Liquidate company
Real estate purchase contract
Divorce settlement agreement
Marriage contract
General and health care proxy
Healthcare proxy and/or living will
Tax consultant power of attorney for tax office
Will
Joint will
Signature notarization
Initial request for tax advice
SEPA direct debit mandate
KYC and onboarding
Legal KYC onboarding (GwG compliant)
Legal onboarding (without MLA)
Tax KYC Onboarding
Investor KYC Onboarding
Master Data - for recording master data
UBO Detection - to determine the beneficial owners
Risk, conflict & documentation
Risk analysis
KYC questionnaire
Risk compliance screening
Conflict Check
Identity check & signature
Identity check - on site
Identity check - notarized copy
Identity check - certified copy
Identity verification - third party
VideoIdent Identify
VideoIdent IDnow
Handwritten notarized original
Signed PDF / Scan
DocuSign
Documents & templates
Consents
Powers of attorney
Draft resolution
Synchronization
Legalsense - Create client in LegalSense
DATEV - Create clients in Datev
Own processes
Would you like to create your own processes or make adjustments? That's no problem either. Please contact our support team.